FAQs About Products
It is always our pursuit to provide perfect service!
Our service includes the following processes:
1. Online consultation;
2. Order;
3. Production as per schedule;
4. Product delivery, payment of the balance, shipment arrangement;
5. After-sales inquiry and regular follow-up contacts.
We have corresponding services and descriptions for each process. You can refer to the following order process, product accessory specification, product installation guidance, FAQ and file download.
Please feel free to contact us! A small step made by you will be a big step towards our cooperation!
FAQs
Here we provide a summary of frequently asked questions and answers. And classified according to different products, like shade sails, shade nets, agriculture shade nets, shade cloth, fencing screen, plastic fence mesh and etc. It is more like a knowledge base and an experience sharing center. You can find the questions you care about, or find the answers you care about. You can also leave a message on this page, post your views, or ask questions. Thank you for your participation and attention, we will update our FAQ center regularly.
The following FAQs are classified according to products
FAQ about Order and Service
Q1: Are you manufacturer or trading company?
A1: We have been professional manufacturer and exporter since 1996
Q2: Are you wholesaler?
A2: Yes, we are . We are glad that you are going to be our distributors in your Market.
Q3: How big is your factory?
A3: We have 5 drawing wire machines, 100 woven machines ,20 trimming machines and 4 packing machines. Some parts are showing in the company Video. Welcome to visit our factory.
Q4: Do you support OEM&ODM
A4: Yes, we do, Welcome to send us your brand logo and Produts drawing design to meet your standard.
Q5: Can I visit your factory?
A5: Yes, You can. We are glad to invite you to visit our workshop, warehouse office and show room .
Q1: Can you send free samples?
A1: Yes,we can. Welcome to email us to get free sample that is ready for you.
Q2: How many samples can you send? And What is the specification of sample do you have?
A2: The Size and specification of sample is depending on your request.A variety of ample samples are stocked in our warehouse. Welcome to email us to get samples for test.
Q3: Is the sample sent to our country?
A3: Yes ,it is. We have cooperated with DHL,FEDEX,EMS and so on. The samples can go anywhere need it.
Q4: Who pay the sample express charge?
A4: We send free samples to our long term customers by our DHL express account. For first cooperation, the express charge will be paid by you firstly, then the charge will be discounted from the amount of formal order.
Q5: How much for DHL express charge?Could you send us free sample by our DHL account?
A5: The express charge about USD30~40 under 0.5 kgs samples.The sample can be sent by your any express account.
Q1: Which item can be customized?
A1: Color, Shade Rate, Size, Shape, Packing, Logo and so on
Q2: Should we pay extra charge for customized item?
A2: The customized charge depend on the order quantity. If the quantity is more than 40HQ, no need pay extra customized charge. And we have rich experience of various production, we try our utmost to reduce the cost.
Q3: What is the customized packing?
A3: The regular packing is bags and carton, Welcome to email us that we will give you detailed suggestion to meet request of your market
Q4: Should we pay the extra charge for customized packing?
A4: We have professional packing partner who have cooperated for 15 years with us,that is why we can minimize packing cost. So you just need pay extra lowest charge.
Q1: Which Payment Term should we cooperate by?
A1: We support T/T, LC, WEST UNION, PAYPAL and what is convenient for you.
Q2: How long will the production be started after deposit is down
A2: The production will be planed once the contract is confirmed , then the workshop manager will make detailed production schedule. The order will be produced within 3 days once deposit is received by us.
Q3: what is the delivery time?
A3: Trial order can be sent within 5~7 days.
Formal order can be finished within 25days for each 40HQ’container
Q4: Can we place an additional orders during production?
A4: Yes,you can , Our production department will do best to meet your request.
Q5: Can I pay to speed up production?
A5: We can charge for voluntary overtime to speed up production and shorten lead times.
Q1: What certification have your products passed?
A1:Our products have passed SGS ,TUV,BV and Intertek certifications since 2012.
Q2: Can I inspect the goods or entrust the inspection before loading?
A2: Yes, you can, We also support Video-inspection,Our Qc Manager will assist you to complete a series of inspections.
Q3: Can the sample of production be sent to us before loading?
A3: Yes it can. Our salesmen will follow up the entire order process to make you satisfied.
Q4: How can I know your quality?
A4: The free samples can be sent to check the quality.
Welcome to contact with me, we can talk the details.
Q1: What is the delivery period?
A1: Trial order can be sent within 5~7 days.
Formal order can be finished within 25days for each container
If your need an order urgently, we can rush it.
Q2: What are the shipping methods?
A2: By sea, air and train.
Q3: How to keep the package intact in transit?
A3: We have Rich export experience for the goods. First the goods are packed by strong bags or Carton, then fixed in the container without any sharking.
Q4: How about your shipping rate?
A4: We have cooperated with professional shipping agent for more than 15 years, they give us the biggest support and best service that is why we can get very competitive shipping rate to help customer to control cost.
Q5: How to deal with the rapidly rising sea freight?
A5: As our customer, you never worry about the price competitive issue.We will try our utmost to reduce the production cost to make up the rising freight charge ,then help you to get price competitive advantage.
Q6: Can you help us with custom clearance?
A6: Yes, we can, Our professional forwarder have cooperative agents in ports of different country.
Q7: Can you supply Certificate of origin?
A7: Yes, we can. We can supply CO, FORM A ,FORM B, Form E and so on that is depending on request of your custom.
FAQ about Shade Cloth
FAQ about Agro Shade Cloth
mono + mono shade cloth
mono + tape shade cloth
tape + tape shade cloth
Mono has a higher strength, and tape has a larger unfolding area. Mono fiber and tape fiber can be matched with different shade cloths according to different weaving forms.
●The mono+mono shade cloth has greater toughness and strength, and a longer service life.
●Tape + tape shade cloth has a higher shading rate and higher cost-effectiveness.
●The mono + tape shade cloth is a combination of the two.
3 needles shade cloth
The concept of needles is how many needles are distributed in 1 inch.
● In the knitting industry, the part composed of a set of warp threads and a set of weft threads is called a needle.
● How many sets of warp and weft are distributed in 1 inch is called how many stitches.
● This is a term used to measure the density of weaving.
● The shade cloth is usually 2-needle, 3-needle, 6-needle, 8-needle.
Waterproof coating shade cloth
●Waterproof shade cloth adds waterproof coating on the basis of ordinary shade cloth.
●Waterproof shade cloth has more functions and applicable scenarios.
●And because the coating increases the toughness and strength.
FAQ about Shade Sails
Installation instructions for sunshade sails
First, measure and clean the area where the shade sail is to be installed.
Second, leave the allowance of 1.5-2 ft between the fixing point and shade sail
Third, choose hyperbolic style with 2 sides higher than others.
Forth, please install at a 20-40 degree angle and the tension at corner should be 300-500N
mono + mono shade cloth
mono + tape shade cloth
tape + tape shade cloth
Mono has a higher strength, and tape has a larger unfolding area. Mono fiber and tape fiber can be matched with different shade cloths according to different weaving forms.
●The mono+mono shade cloth has greater toughness and strength, and a longer service life.
●Tape + tape shade cloth has a higher shading rate and higher cost-effectiveness.
●The mono + tape shade cloth is a combination of the two.
Waterproof coating shade cloth
●Waterproof shade cloth adds waterproof coating on the basis of ordinary shade cloth.
●Waterproof shade cloth has more functions and applicable scenarios.
●And because the coating increases the toughness and strength.
FAQ about Commercial Shade Cloth
▲1, Use the fabric itself to fold, sew and strengthen the edges. Also known as thickened stitched seam reinforcement method.
▲2, Use the fabric itself to fold, and add interlayer, sewing, and reinforcement of the edges.
▲3. Use special webbing to reinforce the edges and add metal grommets at the same time, which is called webbing grommet eyelet.
These three edge reinforcement methods are very common, are very practical and strong. The third type of dedicated webbing reinforcement is the most professional and strong. The first two achieved color uniformity and beautiful appearance.
Copper grommet eyelet and aluminum grommet eyelet.
Copper grommet eyelet and aluminum grommet eyelet are materials that will not rust. They are also sturdy enough, and their appearance is slightly different for normal environments. Of course, compared to metal aluminum, metal copper has better ductility and can withstand greater tensile and shear forces.
mono + mono shade cloth
mono + tape shade cloth
tape + tape shade cloth
Mono has a higher strength, and tape has a larger unfolding area. Mono fiber and tape fiber can be matched with different shade cloths according to different weaving forms.
●The mono+mono shade cloth has greater toughness and strength, and a longer service life.
●Tape + tape shade cloth has a higher shading rate and higher cost-effectiveness.
●The mono + tape shade cloth is a combination of the two.
Waterproof coating shade cloth
●Waterproof shade cloth adds waterproof coating on the basis of ordinary shade cloth.
●Waterproof shade cloth has more functions and applicable scenarios.
●And because the coating increases the toughness and strength.
FAQ about Fecing Screen
FAQ about Privacy Fencing Screen
Copper grommet eyelet and aluminum grommet eyelet.
Copper grommet eyelet and aluminum grommet eyelet are materials that will not rust. They are also sturdy enough, and their appearance is slightly different for normal environments. Of course, compared to metal aluminum, metal copper has better ductility and can withstand greater tensile and shear forces.
knitting eyelet privacy screen type
These knitting eyelets are preset in the knitting cable mouth when the fabric is knitted, and the knitting stitches on the edge are encrypted. This eliminates the steps of edge reinforcement and pre-positioning of metal grommets, reducing costs. At the same time, the installation becomes more flexible. And it did not affect the strength and functionality of the fence privacy net itself. In short, more flexible, lighter and cheaper.
mono + mono shade cloth
mono + tape shade cloth
tape + tape shade cloth
Mono has a higher strength, and tape has a larger unfolding area. Mono fiber and tape fiber can be matched with different shade cloths according to different weaving forms.
●The mono+mono shade cloth has greater toughness and strength, and a longer service life.
●Tape + tape shade cloth has a higher shading rate and higher cost-effectiveness.
●The mono + tape shade cloth is a combination of the two.
Waterproof coating shade cloth
●Waterproof shade cloth adds waterproof coating on the basis of ordinary shade cloth.
●Waterproof shade cloth has more functions and applicable scenarios.
●And because the coating increases the toughness and strength.
FAQ about Balcony Privacy Screen
Copper grommet eyelet and aluminum grommet eyelet.
Copper grommet eyelet and aluminum grommet eyelet are materials that will not rust. They are also sturdy enough, and their appearance is slightly different for normal environments. Of course, compared to metal aluminum, metal copper has better ductility and can withstand greater tensile and shear forces.
FAQ about Debris Safety Nets
FAQ about Warning Fence Net
different-color-warning-fence-2
FAQ about Plastic Mesh
FAQ about Heavy-duty Plastic Fence
The heavy-duty plastic fence has a thicker plastic cross-sectional area, which is stronger and more durable, and can resist animal bites. Examples include moles and poultry, as well as bites from domestic pets. Of course, if you want it to withstand a stronger bite, you can use a double-layer fence, which is more effective when used overlappingly.
The new heavy-duty plastic fence adopts a new design, increasing the width and thickness of the edge. This kind of edge can remain dull, even after cutting, there will be no sharp spikes. It is safer during installation and will not scratch people's hands. Moreover, the thickened edges are more durable and easier to fix, which has received positive feedback from customers.
In addition, the new heavy-duty plastic fence adopts an easy-to-fold design. In the same volume, more goods can be loaded, which is convenient for transportation and reduces transportation costs.
In short, the new heavy-duty plastic fence with reinforced edges is easier to use, more efficient, and lower in transportation costs.
FAQ about Plastic Fencing Net
If you dog jumps on it or chews it (because it is a plastic poly fence) it will not last. If it is just a visual barrier then yes. It keeps my dogs in the yard and the other dogs out. It really depends on the animal but it is a light weight fence.
FAQ about Plastic Bird Netting
Larger size and softer. The stretching direction can provide greater pulling force.
FAQ about Delivery and Sample
We offer free samples, but we need the requestor to order shipping. The size of the sample is usually determined by the category of the sample.
Customized product sizes are usually free of charge. Customization of packaging is available as a free option and as a paid option. This is usually determined by the customer's specific requirements.
We accept payment from ----, usually the deposit is 30-50% of the total amount of the order, and the delivery lead time is usually about 7 days to 1 month, depending on the size of the order.
We provide 100% after-sales service commitment.
We provide many kinds of shipping methods, sea freight is the most common, we also provide train and air freight.